Ndilulo Returns & Exchanges Policy
At Ndilulo, we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn, unused, and unwashed
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where possible
Exchanges
Need a different size? We offer exchanges subject to stock availability.
Customers are responsible for the cost of returning the item to us. Ndilulo will cover the cost of shipping the replacement item back to you.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Items that have been worn, washed, or damaged after delivery
- Sale, clearance, or promotional items
- Gift cards
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at hello@ndilulo.com with:
- Your order number
- A description of the issue
- Clear photos of the item
If approved, we will arrange a replacement or refund at no additional cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is faulty or we made an error with your order.
How to Start a Return
To request a return or exchange, please email:
Include your order number and reason for the return.
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